Terms & Conditions
Standard turn around time for most orders is 14 days.
For custom design shirts, we need approval of your proof. This does not include ship time. Some types of prints may take longer, such as Full Color Process and Oversized prints. Please note we are not open for national holidays and these days will add to the turnaround time of your order. We do our best to keep our turnaround time as quick as possible and average around 7 working days. However, if you NEED your garments by a certain deadline let us know upfront prior to your order and we can see if it time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turn time.
Minimums :We require a minimum of 24 pieces per design.
Payment:Invoices must be payed in full before Greek Apparel And More will begin the order process.
Art GuidelinesAll Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof.
Art ApprovalFor each order Greek Apparel And More will submit a proof for customer approval. It is the customer includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and printed Greek Apparel And More will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.
Manufacture Out Of StockDue to the wide variety of brands, styles, colors, and sizes Greek Apparel And More does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. Greek Apparel And More will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.
Color MatchingAll colors in a design will be matched to the closest in house stock ink color. For exact color matches please request Pantone Matched colors. Pantone color matches are available for an additional fee.
Print Location & Print SizeIt is the customer details are provided Greek Apparel And More will print in standard locations (ex: Chest Print, Print to start 2 The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.
Print Placement VarianceThere is a human element involved in screen printing. As much as we try to automate there is still going to put someone constructing t Due to this we cannot be held liable for printing placements less than a 1/4 use a laser alignment system to guide our printers into where the image should be, however shifts in the image up to a 1/4? are going to occur. We do our best to load the shirts for optimal placement in accordance to the proof.
Over And Under RunGreek Apparel And More will not be held responsible for spoilage due to inconsistencies in the print on up to 3% of the order total. In some cases extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product all the garments are counted and if the order is short at all we credit back your account as soon as we send out the order. PLEASE NOTE: If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. This can add to production time.
Over Zipper & Seam PrintsPrinting over zippers and seams will never produce a be issued for these services. You are welcome to schedule a
Water Based & Discharge PrintsDischarge and Water based prints work best on 100% cotton garments. Due to the inconsistent nature of discharge printing Greek Apparel And More will not be liable for minor inconsistencies found in the print and will not issue refunds for this service. It is hard to create an exact Pantone match with Discharge, though we can get close. Also, there is more spoilage since some shirts won either be open to a small percentage of variance or have extras ordered.
Order CancellationIn the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the garments themselves. If the order is completed no refund will be issued
Customer RelationsWe are fortunate to work with some really great customers and companies. But, every once in a while we will have a potential customer who is rude or inappropriate. We reserve the right to not accept your order if you are unpleasant to work with!
ReturnAt Greek Apparel And More we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to Greek Apparel And More for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.